Privacy

Privacy policy

Last updated: 4 September 2026

This policy explains how Natalie McDonald trading as The South Coast Mum ("we", "us" or "our") collects, uses, stores and discloses personal information provided through this website, our registration forms and our communications with you.

Information we collect

We may collect information you choose to provide, including your name, email address, Instagram or Facebook handle, form answers and information you provide when communicating with us. We may also receive basic technical information generated when you use the website or third-party services linked from it.

How we collect information

We collect information when you register for the masterclass, submit an enquiry, contact us through social media or email, or otherwise communicate with us. Our registration form is provided through Jotform, which processes form information on our behalf under its own privacy practices.

Why we use your information

We may use your information to:

• provide access to the requested masterclass and related resources;
• respond to your questions and enquiries;
• follow up with you about the business opportunity, products or services you expressed an interest in;
• manage our relationship and communications with you;
• operate, protect and improve the website and our services; and
• meet applicable legal and regulatory obligations.

Marketing communications

Where you have consented or where otherwise permitted, we may contact you about the business, products, services or related opportunities. You may ask us to stop at any time by using an unsubscribe option in a marketing email or contacting us below. We will action unsubscribe requests as required by applicable law.

When information may be shared

We do not sell your personal information. We may disclose it to service providers that help operate our website, forms, email communications or business systems, including Jotform and our website-hosting providers. These providers may process or store information outside Australia. We may also disclose information where required by law or reasonably necessary to protect our rights or another person's safety.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet-based service can guarantee absolute security. We keep information only for as long as reasonably needed for the purposes described here or as required by law.

Access, correction and deletion

You may ask to access or correct personal information we hold about you, or request its deletion where appropriate. We may need to verify your identity before completing a request.

Third-party websites

This website may link to services operated by third parties, including Jotform, Canva, Instagram and Facebook. Their handling of information is governed by their own privacy policies.

Changes to this policy

We may update this policy when our website, services or information-handling practices change. The current version will appear here with its updated date.

Contact and complaints

For a privacy question, request or complaint, contact Natalie McDonald at natsta89@gmail.com. We will review your enquiry and respond within a reasonable period. If you are not satisfied and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner.